FAQs

Our hours vary by location. Please visit this page and click on your location to view the hours of operation for your nearest Model 1 dealer.

Model 1 facilities are located all across the U.S. Visit our locations page to find your nearest Model 1 dealer or service location.

Yes, we deliver from many of our locations nationwide. The bulk of our inventory is located in Elkhart, Indiana. If you plan on having a vehicle delivered by flatbed (our recommended method), estimate the cost at approximately $4 per mile. Please contact us for more specific information.

We cannot directly deliver our products outside of the U.S.; however, we can deliver to the border, at which point the products must be fully paid for and have all official paperwork. Our transporters will then hand the vehicle over to the non-USA side transporter to continue with the delivery.

Alternatively, you can arrange for your transporter to collect the vehicle from our dealership, which may change the tax status of the deal.

No, we cannot sell or upfit vehicles for personal use. However, we offer a variety of customizing and upfitting solutions for commercial vehicles, including shelving, customized cargo storage, air purification, driver and passenger protection, and more.

You don’t need an appointment, but scheduling one helps ensure that you’ll be able to view the inventory you’re interested in. Contact us to schedule an appointment with your nearest Model 1 dealer.

Yes, we’re happy to schedule a vehicle walkthrough at your convenience. Please call (888) 633-8380 or contact us to set up an appointment with your nearest Model 1 dealer.

Yes, though options and features vary by make and model. We offer a variety of upfitting and customization options, including shelving, customized cargo storage, air purification solutions, driver and passenger protection, and more.

No, we do not offer insurance for our commercial vehicles.

For new vehicles, we will provide the customer copies of the applicable manufacturer warranties. All warranties relating to the vehicle would be from the manufacturer.

If customers are interested in purchasing extended warranties, our team can obtain quotes for extended warranties available from third parties, which can be added on to the vehicle purchase for an additional cost.

You can schedule a service or warranty appointment for your commercial vehicle by calling our service number at (844) 374-8915. Or, visit our Maintenance and Repairs page for more information.

When you bring your vehicles in for routine maintenance, our team will schedule your next appointment for your vehicle for preventive maintenance services. This ensures that your vehicle will continue to run smoothly with regular check-ups. If other issues arise, contact our service line to schedule additional maintenance appointments.

You can purchase replacement parts by visiting our Order Parts page. With extensive inventory and industry insight, our experts are happy to help you find the exact parts you need for your vehicles.

Yes, our graphics team can assist you with branding your fleet with exterior graphics. Visit our Graphics Packages page to learn more.

Yes, our team of financial experts is ready to help you find the right plan for you and your business. Visit our Financing page to learn more.

Yes, we accept third-party financing. If you’re pre-approved for a loan, let your Model 1 dealer know.

Yes, we offer long-term rentals for commercial vehicles. To learn more, visit our Rentals and Leasing page.

Yes, we purchase vehicles, as well as offer trade-in value for purchases. Visit our Trade-Ins and Purchasing page to learn more.

 Yes, you can view alternative fuel vehicles in our current inventory here.

Yes. To learn more, visit our Alternative Fuel Program page.